Frequently Asked Questions (FAQ)

1. How are customs duties handled?

At CometToy, we use Shopify’s tax service to help manage applicable taxes and duties. In most cases, customs duties are already included in the product price, so you don’t need to worry or take any extra steps.

Under normal circumstances, your order will be delivered without any additional charges. Our shipping partners will also handle the customs clearance process for you.

In rare cases where additional fees or customs inspections are required due to local regulations, we will contact you directly and assist you in resolving the issue as quickly as possible.

2. Is the blind box outer packaging opened for confirmation?

Yes, in order to confirm the exact figure inside the blind box, the outer box is normally opened from the front during inspection.

Please rest assured that the inner sealed bag remains completely unopened, so the item itself stays fully protected and collectible.

This process is necessary due to the nature of blind box products, helping us ensure you receive the correct item and avoid duplicates.

If you would prefer to receive a completely unopened package, please feel free to contact our customer support in advance, and we will do our best to accommodate your request.

3. Are the products authentic (official products)?

Yes, all products sold at CometToy are 100% authentic and officially sourced.

We maintain long-term partnerships with manufacturers and trusted suppliers, which allows us to ensure product authenticity and strict quality control.

You can shop with full confidence, as we are committed to providing only genuine and high-quality items.

💬 Friendly Note

We will continue to update this FAQ with more helpful information as our store grows.

If you have any other questions or suggestions, or if there is anything we can do to improve your experience, please feel free to contact us anytime. We truly welcome your feedback and are always happy to hear from you 💛